AI receptionist FAQ

An AI virtual receptionist is an assistant that answers a business's phone and WhatsApp 24 hours a day, every day, with no queues and no missed calls. heydiga talks to customers in a natural voice, handles appointments and enquiries on the business's own calendar and leaves a summary of every call. For a garage, a clinic, a restaurant, an estate agency or a salon, it means no longer losing customers because nobody can pick up the phone while they work.

By diverting calls to heydiga, an AI voice assistant. heydiga answers on the first ring, understands what the customer wants and resolves it: it books an appointment, gives opening hours or service details, takes a message or passes the call to the team when needed. The business chooses which calls to divert (all of them, after-hours calls or only the ones it cannot get to) without changing its number or its management software.

heydiga speaks in a voice so natural that many customers would struggle to tell the difference: it understands interruptions, replies in real time and uses no menus or "press 1". Even so, it introduces itself as a virtual assistant from the very start, as the EU AI Act requires. And if the customer would rather speak to someone on the team, it passes the call on.

heydiga does not improvise: it never makes up a price, an opening time or an appointment. When a question falls outside what it has been given, it says so and transfers the call to the business's team or takes a message, which arrives straight away. Everything it could not resolve is logged and helps widen what it can handle.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.

heydiga transfers the call as soon as the customer asks. If they ask once or twice, it passes the call to the person or extension the business has defined, without insisting. The aim is not to keep the customer stuck with a machine, but to get their question resolved.

They are the two ways of connecting heydiga. In backup mode, the business keeps its current set-up and diverts to heydiga only the calls nobody picks up or that come in after hours: it captures what is lost today without touching day-to-day operations. In front-line mode, heydiga answers the main number, resolves the repetitive calls and passes to the team whatever needs them. The usual path is to start in backup mode and move to front-line mode once the business sees what it resolves.

Yes, and it is the most common case when starting with heydiga. It is set up in backup mode: reception remains the first line and the agent picks up what is lost today, the after-hours calls and the ones at peak times. Once the business sees the results, it can switch to front-line mode so the agent filters out the repetitive calls and the person keeps the enquiries that add value.

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.

Nothing needs to change to use heydiga. The business keeps its phone number and its management software: heydiga connects to the calendar or CRM it already uses to check and create appointments, tickets or orders, and if it uses none, heydiga provides one. Each business decides which calls to divert: all of them, after-hours calls or only the ones it cannot get to.

heydiga starts answering within minutes and there is nothing to install. The business explains how it works (services, prices, opening hours and who does what), the calendar it already uses is connected and the phone is diverted. From then on heydiga answers the calls, and the next day the business sees everything that came in on the dashboard.

Yes. heydiga integrates with the management software, CRMs and calendars the business already uses, such as Booksy, Treatwell, CoverManager, Doctoralia, Salesforce or Google Calendar, to check availability and create appointments. If a specific integration does not exist yet, it is assessed as a development project and, in the meantime, the agent works just the same: it answers calls, gives information and books into a time window agreed with the business.

Yes. With heydiga each site can have its own line or share a single number that routes every call to the right site. Either way, each site keeps its own calendar, opening hours and team, and what happens across all of them shows on the same dashboard. The plans section shows which plan includes bookings across sites.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.

heydiga sends them automatically as soon as the appointment is recorded. The customer gets a confirmation on booking and a reminder before the appointment, with the option to confirm or change it from the message itself. Whatever they reply is reflected in the business's calendar with no manual work.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

heydiga works on two fronts. It recovers the calls that are lost today, which in many service businesses are a large share of the month's opportunities, and it reduces no-shows with automatic confirmations and reminders. It also makes outbound calls to win back inactive customers or follow up after a visit.

With heydiga, fewer missed calls mean more appointments, and fewer no-shows mean more slots filled. In the businesses already using it, more than 80% of what comes in is resolved without passing the call to anyone, so the team stops interrupting its work and focuses on the customer in front of it. The dashboard shows the calls answered, the appointments generated and what customers were asking for, so the return can be measured.

heydiga resolves more than 80% of calls without passing them to anyone on the team. That is what has been measured in hair salons, restaurants, garages and other businesses over their first thirty days of use. The other two in ten go to a person with the conversation so far already passed on, so the customer does not have to repeat anything.

heydiga's results show from day one: it starts answering within minutes and, the next morning, the dashboard already shows what came in while nobody was there. Within the first week the change is clear: calls that used to be lost, appointments coming in after hours and questions that no longer interrupt the team.

With heydiga's calculator, which is on the home page and on each product's page. From the calls the business receives a month, the average spend per customer and the calls that go unanswered today, it works out how many are left unanswered, how many customers who were going to book are lost and how much money that means every month and every year.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.

heydiga encrypts data in transit and at rest, anonymises and redacts personal data, and controls who can access what with role-based permissions and an audit log. It also undergoes a penetration test every year and publishes its security policy, which follows the ISO 27001 standard and Spain's National Security Framework (ENS).

heydiga only records calls if the business turns recording on, and it keeps whatever the business decides from each call for as long as it decides. The audio can be kept, or the business can work with transcripts alone, which are enough to see what was said on a particular call. Recording is used to provide the service, maintain its quality and investigate issues.

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.

heydiga does not share the data it processes with third parties for commercial or advertising purposes without prior, express consent: it uses that data only for the purposes set out in its privacy policy, such as providing the service. To improve the service it works with anonymised or aggregated data, and it does not transfer data outside the European Economic Area without the safeguards the law requires.

By writing to heydiga at dpo@heydiga.com, with the name of the person making the request and the reason for it. Through that channel anyone can ask to access their data, rectify it, erase it, restrict its processing, object to it or take it elsewhere. Anyone who considers that their rights are not being respected can lodge a complaint with the Spanish Data Protection Agency.

heydiga has plans by volume of conversation minutes, with no lock-in. The plans section shows the prices and what each plan includes.

Yes. Anyone can hear straight away, and for free, how heydiga would answer their business's phone: just type the business's name on the home page. heydiga can also be tried during a trial period before paying; the plans section shows how to get started.

heydiga only counts as minutes the time the agent spends talking to someone, on both incoming calls and the calls it makes. If nobody answers, that attempt does not count. heydiga's plans go by volume of conversation minutes, and the plans section shows how many each one includes.

heydiga does not cut calls off when the business goes over its plan's minutes: it gives a warning before the limit is reached and reviews with the business whether moving up a plan makes sense. Meanwhile, customers still have someone to answer them. The plans section shows what each plan includes.

Yes, the business can change its heydiga plan whenever it likes, and the change applies from the next cycle. heydiga has no lock-in, so there is no contract to wait out before moving up or down a plan. The plans section shows what each plan includes.

digalook is heydiga's product for beauty and wellness businesses: hair salons, barbershops, beauty centres, nail and lash salons, spas and laser hair removal centres. It answers the salon's phone and WhatsApp 24/7 in a natural voice, books appointments into its real calendar and keeps clients informed, without anyone having to stop work to answer. See all digalook questions

digafood is heydiga's product for hospitality: restaurants that take bookings, restaurant groups and chains, bars and cafés, delivery and takeaway, catering and events, and hotel restaurants. It answers the venue's phone and WhatsApp 24/7, handles bookings and orders and confirms with the customer, even when the dining room is packed or the venue is closed. See all digafood questions

digamotor is heydiga's product for automotive: independent garages, franchised dealerships, body and paint shops, tyre and fast-fit centres, motorcycles, and vehicle and fleet rental. It answers the business's phone and WhatsApp 24/7, books workshop appointments to the real workload, reports on the state of the car and collects the details of anyone calling about a vehicle. See all digamotor questions

digaclinic is heydiga's product for health and wellness: dental clinics, physiotherapy and rehabilitation, aesthetic medicine, psychology and therapy, pharmacies and veterinary clinics. It answers the practice's phone and WhatsApp 24/7, books according to each practitioner's calendar, gives the information the practice has defined and passes to a person anything that needs professional judgement. See all digaclinic questions

digaliving is heydiga's product for homes and property: estate agencies, property managers, holiday rentals and tourist apartments, developers and new builds, long-term lettings, and coliving and student housing. It answers the business's calls and WhatsApp 24/7, answers questions about the property the caller is ringing about, qualifies the enquirer and books the viewing before they call someone else. See all digaliving questions