Service in several languages
Serves every customer in their own language, with no interpreter in between.
When the call comes in another language
In a tourist area, three out of ten calls arrive in a language nobody on the team speaks well.
- Somebody goes looking for the one person on the team with some English.
- If that person is off, the call is lost.
- The conversation gets cut to the bare minimum because neither side understands.
- The name is written down wrong and the booking comes out with errors.
- The foreign customer ends up writing online, if they persist at all.
- It answers in their language from the first sentence.
- It does not depend on any one person being there.
- The conversation is complete: it explains, resolves and books.
- The details are taken correctly, spelled out if need be.
- The foreign customer books by phone, like anybody else.
Answering in fifty languages today
Nobody to hire, no website to translate and no separate number per language.
Understanding and resolving
Speaking the language is worth nothing if the conversation ends in "please call back tomorrow".
Where tourism picks up the phone
The foreign customer calls just like the local one; what changes is whether anyone can help. Go into your sector.
The passing customer wants a haircut this week and cannot ask for a slot.
Half of Saturday's bookings come in English, French or German.
The car breaks down on holiday, and whoever calls does not speak the language.
The foreign patient needs to describe a symptom, not just ask for a slot.
Whoever buys from abroad calls in their own language before coming to view.
What changes when nobody hangs up over a language
These numbers come from businesses in areas where a third of the calls arrive from abroad.
In season we get calls in four languages. We no longer depend on who is behind the bar.
Beach restaurant · IbizaGuests call in the small hours and in four languages. It is the only way to cover it.
Holiday rental manager · MalagaWhat everybody asks
Five quick answers to get the doubts out of the way.
Try it in your language and four others
Call and speak to it in another language. You will see where the conversation goes.
The phone causes more trouble
If this one rings a bell, these three will too. Each is solved on its own.