Waiting list
An appointment falls through and it is offered to the next in line before the slot goes cold.
The slot nobody gets round to offering
A last-minute cancellation is not a problem if there is somebody to offer that hour to. And there always is.
- The waiting list is a note on the counter.
- When somebody cancels, nobody has time to start ringing round.
- Three people get called and none of them answers.
- The slot is written off two hours later.
- Whoever was waiting for an appointment never hears that one came free.
- The list is live and knows who wanted exactly that time.
- The moment the slot frees up, it is already being offered.
- Whoever fits is messaged on WhatsApp, and whoever can come replies.
- The slot is filled within the window where it is still worth something.
- Whoever was waiting gets the slot that did not exist ten minutes ago.
Filling slots from this week
No separate list to keep: it comes out of the calendar and the calls already coming in.
Keeping the list and using it in time
The hard part of a waiting list is not writing names down: it is reacting within the twenty minutes when it still helps.
Where a free hour is money
In these three trades, tomorrow's slot cannot be sold the day after. Go into yours.
An idle chair on a Saturday afternoon is not recovered.
The table that falls through on Friday can be filled if somebody hears in time.
An empty treatment room mid-morning is an hour of paid professional time going unused.
What changes when the slot is offered in time
These numbers come from businesses that lost one hour of calendar in every seven.
We confirm every appointment the day before. The chairs no longer sit empty.
Dental clinic with 5 surgeries · MadridWhat everybody asks
Five quick answers to get the doubts out of the way.
Start with this week's gaps
Connect the calendar and the next cancellation offers itself.
The phone causes more trouble
If this one rings a bell, these three will too. Each is solved on its own.