The slot that stays empty
A no-show is not a free hour: it is an hour already paid for that can no longer be sold.
- Reminding tomorrow's appointments depends on somebody having a spare moment.
- A message goes out that nobody answers, and nobody knows who is coming.
- Whoever cannot come does not say so, because saying so costs a phone call.
- The empty slot is discovered when the customer does not show up.
- The no-show is noted down and forgotten.
- They all get reminded, the day before and at the hour you decide.
- Confirmation is asked for, and you know who is coming and who is not.
- Whoever cannot come says so in the same message, and the slot frees up.
- The empty slot is known a day ahead, which is while it can still be filled.
- It is on record who misses appointments and how often, so they can be treated differently.
Reminding from tomorrow
No campaign to prepare and no messages to write: it comes out of the calendar you already have.
Reminding and rebooking
Sending the reminder is half the job. The other half is doing something with the answer before the hour is lost.
Everybody loses slots
What a no-show costs varies a lot from trade to trade. Go into yours and put a number on it.
An empty chair on a Saturday is not made up for on Monday.
A booked table that never turns up is a whole sitting lost.
A car that never arrives leaves a lift with no work all morning.
A treatment room idle for half an hour throws off the whole afternoon.
What changes when the reminder goes out the day before
These numbers come from businesses that were losing one appointment in five.
We confirm every appointment the day before. The chairs no longer sit empty.
Dental clinic with 5 surgeries · MadridPatients no longer drop out halfway through treatment. Every session is reminded.
Physiotherapy centre · BilbaoWhat everybody asks
Five quick answers to get the doubts out of the way.
Start with tomorrow's appointments
Connect the calendar and the first reminders go out tonight.
The phone causes more trouble
If this one rings a bell, these three will too. Each is solved on its own.