The phone does not close
The business pulls the shutters down at eight and the phone keeps ringing. heydiga answers, resolves the question and books the appointment, at any hour and with nobody on call.
What happens after eight o'clock
The hours when nobody answers are exactly the hours when people organise their lives. This is what changes.
- The phone rings and voicemail picks up. Almost nobody leaves a message.
- The question goes unanswered until tomorrow.
- The appointment means calling back the next day, if anyone calls back at all.
- The next day someone spends the morning returning calls.
- The customer calls the next name on the list.
- The call is answered first time, in a natural voice and with no menus.
- The question is answered on the spot: prices, hours, services and availability.
- The appointment is in the calendar before the call ends.
- The next day the team opens with the appointments already made and a summary of what came in.
- The customer has already booked.
Answering from tonight
No shifts to hire, nobody left on call and no change of number.
Five things at once
Answering at night is not just picking up: it is resolving, booking and leaving everything ready for when the team arrives.
Resolves the question behind the call so nobody has to return it tomorrow.
Leaves the appointment in the calendar, in a slot that is genuinely free.
If it is a sales enquiry, it collects the details and leaves them ready for the team.
If what comes in is a fault or a problem, it takes the whole thing down so it can be dealt with.
And it gets counted: how many calls came in overnight and what they were asking for.
They all close, none of them stops getting calls
The problem is the same in all five sectors. What changes is what gets lost. Open yours and see how it works in your business.
People book a haircut in the evening, on their way home from work.
Saturday dinner gets booked on a Tuesday at eleven, with the place closed.
Someone who works cannot ring the garage during garage hours.
The patient calls on the way out of another appointment, already late at night.
Flats are searched for at night and at the weekend, and people call there and then.
What comes in while you sleep
These numbers come from businesses that used to have a full voicemail box.
What surprised us most was how many people book at ten at night.
Laser hair removal centre · ValenciaAnyone who called on a Sunday used to go to another agency. Now they have a viewing booked for Monday.
Agency with 4 offices · Costa del SolCustomers who work can only call us once we have already closed.
Multi-brand garage · ZaragozaWhat everybody asks
Five quick answers to get the doubts out of the way.
Start tonight
It starts answering within minutes. Tomorrow you will see what came in while you were closed.
The phone causes more trouble than this
If this one rings a bell, so will these three. Each is solved on its own.