Two channels, one conversation
Half of all appointment requests already come in on WhatsApp. The other half by phone. And they are the same people.
- WhatsApp gets checked by whoever can, whenever they can.
- What is said on the phone is not in the chat, and the other way round.
- The same person asks for a slot on both and ends up booked twice.
- The answer changes depending on which channel the question came in on.
- The chat fills with unread messages and nobody knows which are outstanding.
- Messages are answered right away, at any hour.
- It is one conversation, wherever it starts.
- One calendar for both channels: no duplicated appointments.
- The information is one single set: there are no two versions to maintain.
- Nothing goes unanswered, not at night and not at the weekend.
Both channels, from the same day
The same number, the same calendar and the same information: nothing new gets set up.
Everything it does by phone, in writing too
The channel changes; the conversation does not. It answers, books and collects the same on both.
It gives the same answer to the same question, whether the person calls or writes.
It books on the same calendar, with no slots duplicated between channels.
It collects the enquirer's details, whether they write or call.
And an incident comes in just the same, with the photo attached if there is one.
It sends in writing what would otherwise have to be dictated over the phone.
The chat is already the front door
In all five sectors, half the requests already arrive in writing. Go into yours and see where yours come in.
A slot is asked for by chat on a Sunday night, while checking their own diary.
A table is booked on WhatsApp and the menu is asked about in the same message.
The photo of the dent is sent before asking for a quote.
Insurance questions come in writing, which is easier than calling.
Information about a flat is asked for from the listing itself, on WhatsApp.
What changes when the chat does not go unread
These numbers come from businesses that already got half their requests in writing.
The phone stopped being an interruption. Now the next day's calendar comes ready-made.
Chain of 15 salons · BarcelonaWhat everybody asks
Five quick answers to get the doubts out of the way.
Connect it to your WhatsApp
The same number, the same calendar. This afternoon it is answering on both sides.
The phone causes more trouble
If this one rings a bell, these three will too. Each is solved on its own.