Avantio, now on the phone too
It handles bookings, check-in and holiday-rental issues. heydiga answers the calls and the WhatsApp messages Avantio does not pick up, and writes into Avantio before hanging up.
Guests write in the middle of the night, in any language
Avantio keeps the bookings, the calendars and the channels. What it does not keep is the conversation with the guest, which arrives at any hour and over WhatsApp.
- The guest writes at two in the morning because they cannot find the key and nobody replies until nine.
- The same questions as always — wifi, how to get there, check-out time — eat up half the morning.
- A direct booking request comes in out of hours and is lost to the portal.
- It replies right then, reads the property's instructions and gets them inside.
- It answers them all the same way, in whatever language they write in.
- It checks the calendar in Avantio, quotes the price and leaves the booking made.
What it reads and what it writes
The connection runs both ways: digaliving checks Avantio before promising anything and writes into Avantio the moment it closes.
- Availability and rates for each property.
- The booking of the guest calling or writing.
- Entry instructions, wifi and house rules.
- Open issues and assigned contractors.
- Direct bookings with their dates and their rate.
- Date changes and cancellations.
- Guest issues with their description.
- Notes from the conversation on the booking.
Fifteen minutes and it is done
Nothing to install, no technical help and no touching the channels you already have connected in Avantio.
If you have Avantio, you have this
Every trade has its own casuistry, with its own day, its own integrations and its own questions.
What changes in a property manager with Avantio
The same channel manager as always, with the guest looked after at three in the morning.
Guests call in the small hours and in four languages. It is the only way to cover it.
Holiday rental manager · MalagaGuests write at any hour and in any language. They get an answer straight away and we stopped losing bookings.
Holiday rental · PalmaWhat not answering costs you
The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digaliving.
Rough figures for an agency:
- 300 calls a month, 2.5 min each on average.
- €450 average spend per customer.
Money lost every month
€16,200
€194,400 a year
90
unanswered calls a month
36
customers who were going to book
Fixed with Diga Growth, 169 €/month.
You are losing 96 times what it costs.
What everyone on Avantio asks
The five questions of someone who already manages their properties and just wants to know whether this fits.
Connect it this afternoon
Fifteen minutes to connect it and it is answering tonight. If it does not convince you, it disconnects just as fast.
It gets on with more things
If the firm uses another booking system, it works too.
