Koibox, now on the phone too
It books and it also checks the client record: history, packages and remaining sessions. heydiga answers the calls and the WhatsApp messages Koibox does not pick up, and writes into Koibox before hanging up.
You have the client record, but nobody to pick up the phone
Koibox knows what was done last time, which package is left and when they are due back. None of that is any use if nobody answers.
- A client calls to ask how many sessions she has left on her package. Somebody has to open Koibox and look her up while she waits.
- The phone appointment is written on paper and moved into Koibox at closing. Sometimes it is moved wrong, sometimes not at all.
- Nobody remembers to offer a touch-up to the client who came three weeks ago, even though it is in her record.
- It recognises her by her number, checks her package in Koibox and gives her the figure on the spot.
- It writes straight into Koibox while it talks. Nothing is left to transfer later.
- It reads the history and proposes the next session when it is due, without anyone having to remember.
What it reads and what it writes
The connection runs both ways: digalook checks Koibox before promising anything and writes into Koibox the moment it closes.
- Availability by professional, room and service.
- The client record, with their visit history.
- Packages purchased and sessions remaining.
- The catalogue with durations and prices.
- New appointments in the right slot and with the right professional.
- Time changes and cancellations.
- New client records with their contact details.
- Call notes in the client's record.
Fifteen minutes and it is done
Nothing to install, no technical help and no touching the setup you already have in Koibox.
If you have Koibox, you have this
Every trade has its own casuistry, with its own day, its own integrations and its own questions.
What changes in a centre with Koibox
The same records as always, now on the phone too.
They asked about prices and durations ten times a day. That no longer reaches the treatment room and we have gained a person's worth of time.
Beauty centre · ZaragozaWe work with our hands busy all day. The phone answering itself has been the biggest change of the year.
Nail salon · MadridWhat not answering costs you
The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digalook.
Rough figures for a salon:
- 350 calls a month, 1.5 min each on average.
- €35 average spend per customer.
Money lost every month
€1,470
€17,640 a year
105
unanswered calls a month
42
customers who were going to book
Fixed with Diga Growth, 169 €/month.
You are losing 9 times what it costs.
What everyone on Koibox asks
The five questions of someone whose admin is already set up and who has no plans to change it.
Connect it this afternoon
Fifteen minutes to connect it and it is answering tonight. If it does not convince you, it disconnects just as fast.
It gets on with more things
If the centre uses other management software, it works too.
