Does it replace Shopify?

No. Shopify is still your shop. digafood is the one who answers the phone and looks things up in it.

Can it tell me where an order is?

Yes. It recognises the customer by their number, finds their order and tells them the status without going through anyone.

Can it change an order already placed?

It takes the change and leaves it noted on the order. Anything touching money is confirmed by a person.

Does it give the right prices and availability?

Yes. It reads the published catalogue on every call, so it will not quote a price you have already changed.

And if I change online shop one day?

You connect the new one and digafood carries on the same. The shop is replaceable; the phone is not.

Shopify, now on the phone too

It checks the status of an online order and resolves the question without going through anyone. heydiga answers the calls and the WhatsApp messages Shopify does not pick up, and writes into Shopify before hanging up.

Talk to us

You sell online and they call you on the phone

Shopify takes the order and the payment. What it does not do is answer whoever calls to find out where what they bought has got to.

Today

"Where is my order?" is half a dozen calls a day that somebody has to handle by hand.
On Fridays the calls come in all at once and the line is engaged while the shop keeps selling.
They ask about delivery areas, times and whether something is in stock, and it has to be looked up every time.

With digafood

It finds the order in Shopify by phone number or reference, says where it is and hangs up.
It takes several calls at once, without a single one getting the engaged tone.
It reads the catalogue and the shipping conditions and answers with what is published.

What it reads and what it writes

The connection runs both ways: digafood checks Shopify before promising anything and writes into Shopify the moment it closes.

Reads from Shopify

The status and contents of every order.
Catalogue, prices and availability.
Delivery areas, times and shipping conditions.
The customer record and their previous orders.

Writes into Shopify

Notes on the order with what the customer asked for.
Changes of address or delivery window.
New customer records with their contact details.
Open issues for the team to see.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the shop you already have set up in Shopify.

You authorise access

From the Shopify account itself, with a permission you can revoke whenever you like.

digafood reads the shop

Catalogue, prices, orders and shipping conditions. Nothing has to be loaded by hand.

You divert the phone

And it starts answering about the same orders as always.

If you have Shopify, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Restaurants that take bookings

The calls arrive right at peak time, when the team is serving.

It handles sittings, rooms and groups without anyone putting the tray down.

Restaurant groups and chains

One number for many sites and no consolidated data.

It routes each call to its site and gathers what happens across all of them.

Delivery and takeaway

The order comes in by phone and has to be taken in full, fast and with no mistakes.

It takes the whole order, repeats it back to confirm and sends it to the kitchen.

Bars and cafés

Few bookings and a lot of questions: hours, terrace, whether the kitchen is open at that time.

It answers instantly and lets the team serve without interruptions.

Catering and events

The call is not a booking, it is a quote that has to be taken properly.

It captures covers, date, menu and contact, and hands it to the salesperson.

Hotel restaurants

Resident guests and outside diners, with different rules and different hours.

It tells them apart and applies the terms that belong to each.

What changes in a business with Shopify

The same shop as always, with the phone answered.

30%

3 out of 10 calls come in mid-service, when nobody can take them.

60%

6 out of 10 calls are the same question: hours, price or address.

Calls handled at once without a single engaged tone.

On Fridays fifty calls come in within two hours. All of them get picked up and the order arrives complete, allergens included.

Food delivery · Madrid

They ask a thousand times about the wait and the delivery area. That no longer reaches the kitchen.

Takeaway · Zaragoza

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digafood.

Rough figures for a restaurant:

600 calls a month, 1.2 min each on average.
€28 average spend per customer.

Calls a month600

Average spend per customer€28

Calls that go unanswered today30 %

Money lost every month

€2,016

€24,192 a year

180

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 12 times what it costs.

Get that money back

What everyone on Shopify asks

The five questions of someone who already sells online and just wants to know whether this fits.

Connect it this afternoon

Fifteen minutes to connect it and it is answering tonight. If it does not convince you, it disconnects just as fast.

Talk to us

It gets on with more things

If the business sells on another platform, it works too.

CoverManager

Checks availability by sitting and room, books, changes and cancels.

TheFork

Syncs marketplace bookings with your own channel, without double bookings.

Restoo

Handles tables, sittings and the waiting list straight on the floor plan.

WordPress

Captures the bookings and enquiries that arrive through the business's website.