Do we have to touch the website?

No. You authorise access and it reads what is already published. The design and the content stay exactly as they are.

Does it replace the contact form?

No. The form carries on as it is. heydiga serves whoever would rather call, which is usually whoever is in most of a hurry.

Does it work with my booking plugin?

With the most common ones, yes. If yours is not there, we connect whichever calendar sits behind it.

Can it say something that is not on the website?

It does not make things up. If it does not know, it says so and passes the call to a person.

And if I rebuild the website?

It reads whatever you publish again. What changes on the website changes in what gets answered.

WordPress, now on the phone too

It captures the bookings and enquiries that arrive through the business's website. heydiga answers the calls and the WhatsApp messages WordPress does not pick up, and writes into WordPress before hanging up.

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The website collects forms; nobody collects the calls

WordPress is where people find you. Two paths lead out of it: the form, which waits for somebody to read it, and the phone, which is ringing now.

Today

The website form arrives in an inbox that gets checked when there is time. Sometimes the next day.
Whoever does not want to fill anything in calls the number on the website and gets voicemail out of hours.
Questions already answered on the website get asked on the phone anyway, over and over.

With heydiga

It answers the call in a second and leaves the complete request, without going through any inbox.
It answers at any hour and resolves or books in the same call.
It reads what is published and always answers the same, whoever is asking.

What it reads and what it writes

The connection runs both ways: heydiga checks the website before promising anything and writes into it the moment it closes.

Reads from WordPress

Published content: services, prices and opening hours.
Forms received and their answers.
The catalogue or records of whichever plugin you use.
Calendar availability if you have one connected.

Writes into WordPress

New entries with the request taken over the phone.
Bookings or appointments on the website's calendar.
Contact details of whoever calls for the first time.
Call notes for the team.

Fifteen minutes and it is done

No new themes to install, no technical help and no touching the content you already have published.

You authorise access

With a user on the website itself and a permission you can revoke whenever you like.

heydiga reads the website

Services, prices, opening hours and forms. Nothing has to be loaded by hand.

You divert the phone

And what comes in through the website and what comes in through the call end up in the same place.

If your website is on WordPress, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Restaurants that take bookings

The calls arrive right at peak time, when the team is serving.

It handles sittings, rooms and groups without anyone putting the tray down.

Restaurant groups and chains

One number for many sites and no consolidated data.

It routes each call to its site and gathers what happens across all of them.

Delivery and takeaway

The order comes in by phone and has to be taken in full, fast and with no mistakes.

It takes the whole order, repeats it back to confirm and sends it to the kitchen.

Bars and cafés

Few bookings and a lot of questions: hours, terrace, whether the kitchen is open at that time.

It answers instantly and lets the team serve without interruptions.

Catering and events

The call is not a booking, it is a quote that has to be taken properly.

It captures covers, date, menu and contact, and hands it to the salesperson.

Hotel restaurants

Resident guests and outside diners, with different rules and different hours.

It tells them apart and applies the terms that belong to each.

Estate agencies

The team is out on viewings and the lead goes cold in an empty office.

It qualifies the enquirer and books the viewing before they call another agency.

Property managers

A high volume of owners asking the same thing, especially after something breaks.

It gives the status of every case and escalates only what is new.

Holiday rentals and short lets

Guests calling at any hour and in several languages.

It sorts check-in, house rules and issues at three in the morning, in their language.

Developers and new builds

Campaigns concentrate peaks of calls: unanswered, the spend is wasted.

It absorbs the whole peak and leaves every lead qualified for the sales team.

Long-term lettings

A lot of calls that do not meet the criteria and eat up the team.

It filters income, guarantor and term before arranging any viewing.

Coliving and student housing

Extreme seasonality and families calling from other countries.

It holds the seasonal peak and answers in each family's own language.

What changes in a business with its website on WordPress

The same website as always, with the phone answered.

80%

8 out of 10 calls are resolved end to end without anyone on the team stepping in.

60%

6 out of 10 calls are the same question: hours, price or address.

100%

How often the answer is the same, whoever gives it and at whatever hour.

Opening hours, whether there is wifi, whether you can bring a dog. It answers all that on its own and we carry on with the machine.

Neighbourhood café · Copenhagen

Check-in, wifi, how to get here. It is always the same questions and we no longer answer them at midnight.

Tourist apartment manager · Porto

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with heydiga.

Rough figures for a business:

430 calls a month, 1.8 min each on average.
€183 average spend per customer.

Calls a month430

Average spend per customer€183

Calls that go unanswered today30 %

Money lost every month

€9,516

€114,192 a year

129

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 56 times what it costs.

Get that money back

What everyone on WordPress asks

The five questions of someone whose website is already built and who does not want anyone touching it.

Connect it this afternoon

Fifteen minutes to connect it and it is answering tonight. If it does not convince you, it disconnects just as fast.

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It gets on with more things

If the business has its website on another platform, it works too.

CoverManager

Checks availability by sitting and room, books, changes and cancels.

TheFork

Syncs marketplace bookings with your own channel, without double bookings.

Restoo

Handles tables, sittings and the waiting list straight on the floor plan.

Shopify

Checks the status of an online order and resolves the question without going through anyone.