Square, now on the phone too
It checks prices and services in the catalogue, and leaves payment ready. heydiga answers the calls and the WhatsApp messages Square does not pick up, and writes into Square before hanging up.
The catalogue is in Square; the questions are on the phone
Square has the prices, the services and the payment. What it does not have is somebody to answer when people ask about them.
- They call to ask how much a service costs and somebody has to drop what they are doing to look it up.
- The appointment is closed by phone but the payment is prepared later, and sometimes the wrong thing is charged.
- When you change a price, somebody has to remember to tell everyone who picks up the phone.
- It reads the Square catalogue and gives the exact price and duration, without interrupting anyone.
- It leaves the appointment with its service and its amount ready in Square, so you can charge without recalculating anything.
- It reads the current price on every call. If it changes in Square, it changes in what gets said.
What it reads and what it writes
The connection runs both ways: digalook checks Square before promising anything and writes into Square the moment it closes.
- The service catalogue with its current prices.
- How long each service takes and who provides it.
- Availability in the business's calendar.
- The client record and their previous purchases.
- New appointments with the service and the amount ready.
- Time changes and cancellations.
- New client records with their contact details.
- Call notes for whoever serves them at the counter.
Fifteen minutes and it is done
Nothing to install, no technical help and no touching the catalogue or the payments you already have in Square.
If you have Square, you have this
Every trade has its own casuistry, with its own day, its own integrations and its own questions.
What changes in a business with Square
The same catalogue and the same payments, with the phone answered.
On Saturdays picking up the phone is impossible. Now everything gets answered and we carry on with the clippers in hand.
Barbershop with 4 chairs · ValenciaInside the treatment rooms nobody picks up the phone. Nobody ever did. Now it gets answered and the bookings come in all the same.
Urban spa · BarcelonaWhat not answering costs you
The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digalook.
Rough figures for a salon:
- 350 calls a month, 1.5 min each on average.
- €35 average spend per customer.
Money lost every month
€1,470
€17,640 a year
105
unanswered calls a month
42
customers who were going to book
Fixed with Diga Growth, 169 €/month.
You are losing 9 times what it costs.
What everyone on Square asks
The five questions of someone who already takes payments with Square and just wants to know whether this fits.
Connect it this afternoon
Fifteen minutes to connect it and it is answering tonight. If it does not convince you, it disconnects just as fast.
It gets on with more things
If the business uses another catalogue and payment system, it works too.
