Timp, now on the phone too
It handles classes, sessions and packages, with capacity control. heydiga answers the calls and the WhatsApp messages Timp does not pick up, and writes into Timp before hanging up.
Places fill themselves; questions do not
Timp runs the classes, the capacities and the packages. But before booking, people ask, and asking means calling.
- Whoever wants to know if there is a place left in the seven o'clock session calls, because opening the app to look is more effort.
- A last-minute drop-out leaves a place free and nobody has time to offer it.
- They ask how many sessions are left on their package and somebody has to look it up with the client waiting.
- It checks the real capacity in Timp and tells them whether there is room, in the same call.
- It alerts whoever is on the waiting list and fills it again before the session starts.
- It reads the package in Timp, answers and, if it is nearly used up, offers to renew it.
What it reads and what it writes
The connection runs both ways: digalook checks Timp before promising anything and writes into Timp the moment it closes.
- Places available in each class or session.
- Timetables, professionals and rooms.
- Active packages and each client's remaining sessions.
- The waiting list for full sessions.
- Sign-ups to the session, respecting capacity.
- Session changes and cancellations.
- Additions to and removals from the waiting list.
- Call notes in the client's record.
Fifteen minutes and it is done
Nothing to install, no technical help and no touching the timetables you already have set up in Timp.
If you have Timp, you have this
Every trade has its own casuistry, with its own day, its own integrations and its own questions.
What changes in a centre with Timp
The same session grid, with the phone answered.
What surprised us most was how many people book at ten at night.
Laser hair removal centre · ValenciaIt confirms the day before and another client takes the slots that fall through. That hour used to be simply lost.
Beauty centre · MilanWhat not answering costs you
The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digalook.
Rough figures for a salon:
- 350 calls a month, 1.5 min each on average.
- €35 average spend per customer.
Money lost every month
€1,470
€17,640 a year
105
unanswered calls a month
42
customers who were going to book
Fixed with Diga Growth, 169 €/month.
You are losing 9 times what it costs.
What everyone on Timp asks
The five questions of someone who already runs their classes and just wants to know whether this fits.
Connect it this afternoon
Fifteen minutes to connect it and it is answering tonight. If it does not convince you, it disconnects just as fast.
It gets on with more things
If the centre uses other session software, it works too.
